Contact Us
Billing, coverage, or onboarding — we read every message and aim to reply the same UK working day when we can.
The quickest way to reach us is by email: pulsepermit1989@gmail.com
Privacy or data-rights requests: pulsepermit1989@gmail.com
We aim to reply as soon as possible during UK business hours. For faster support, include your account email, subscription tier, and area(s) in your message.
Official site: pulsepermit.co.uk
Help & FAQ
Short answers to common questions. Still stuck? Email us using the addresses above.
What is PulsePermit?
PulsePermit brings together publicly listed planning applications from UK councils, filters out noise, and surfaces high-value opportunities (“gems”) for trades and property professionals in the regions you care about.
What are Gems?
Gems are planning leads we’ve scored and prioritised for relevance — extensions, conversions, new builds, and similar work — within your subscription package and coverage areas. They’re a shortcut to jobs worth quoting, not a raw council dump.
Are gems recycled, old, or resold leads?
No. Gems are built from fresh public planning register data for your coverage — not recycled spreadsheets, not months-old exports, and not “used” leads passed around. The same public application may appear for multiple subscribers (it is on the council site for everyone), but we do not pretend exclusivity or keep stale opportunities in your feed. Decided and refused rows are typically removed from our database after about 7 days; pre-decision pipeline items stay until an outcome is published or they age out under the same housekeeping rules.
How often is data updated?
We run a daily ingest pipeline (main decided grants, pending application lists, then pending→outcome reconciliation) — not a once-a-week batch export. Councils still publish at different times, so a decision may appear on the portal before our next reconcile pass, but your Vault and Command Center always reflect the latest cycle we have ingested for your areas and tier.
What areas are covered?
Coverage depends on your subscription tier and the regions you select on the Coverage map or in Profile. Higher tiers allow more regions and deeper intelligence (see Subscribe for current limits).
What’s the difference between Pending and Decided?
Pending applications are still in the pipeline (pre-decision or awaiting outcome). Decided (or granted/refused) means a formal outcome appears on the register. Filters and sorting in The Vault let you focus on either — Starter tiers may see a curated mix.
What are priority alerts?
Priority alerts on Command Center tell you when something important changes on a lead you care about. The main flow: favourite a pre-decision (pending) application while you are watching it. Our daily outcome reconciler re-visits favourited pendings against the live council portal; when the register shows granted or refused, we write an alert and the gem appears under Priority gems so you can open War Room immediately. This is tied to our daily scrape cycle, not a weekly data pull. Elite members can also enable high-priority gem notifications in Profile (minimum score and coverage) for newly surfaced strong leads.
How do favourites and alerts work?
Favourite an application from The Vault or Command Center to bookmark it. Favourites while pending are the ones that trigger decision alerts when status flips to granted or refused (Professional / Elite; see Priority alerts above). Elite alert controls in Profile can additionally notify you when high-scoring gems match your areas and score threshold.
Can more than one subscriber see the same application?
Yes. Planning registers are public; many professionals may view the same reference. PulsePermit does not grant exclusive access to a listing.
How are estimated quote values calculated?
War Room estimates use your own costs, margins, and settings together with lead context — they are guidance for quoting, not a formal valuation. Treat figures as indicative and confirm scope on drawings and on site.
How do I cancel or change my subscription?
Use Manage billing / cancel on Profile to open the Stripe customer portal, or visit Subscribe to change tier. You can also email us and we’ll point you in the right direction.
What is the founding Elite offer?
For launch, the first twenty successful Elite subscriptions can lock Elite at £50/month for life (while places remain — the Subscribe page shows the live count). After those places are taken, Elite is billed at the standard rate shown at checkout. Terms at purchase apply; see Terms section 7.3.
What is the War Room?
The War Room is the quote and outreach workspace inside Command Center (and accessible from gem cards). It brings together project context, optional Elite intelligence, margin modelling, and compliant outreach drafts so you can decide and act in one place.
How often can I change my coverage areas?
After your first saved coverage, changes to map regions and manual area keywords are limited to reduce constant rotation: roughly every 14 days on Starter, 7 days on Professional, and 3 days on Elite. Admin accounts used for support bypass this check.
Where does planning data come from?
From publicly accessible council planning and portal sites (and related open data where used). PulsePermit is not affiliated with or endorsed by any local authority. Always verify critical details on the official register before you rely on them commercially.
Members: open Profile for a Replay quick tour link, or run through the tour once after sign-in on Command Center / The Vault.